Monthly Archives: July 2014

You are a Threat to Your Mobile Data!

So you think your mobile is safe and that you are protected by your antivirus! Well, your mobile is safe until you give the permission to share your data. Upon installing applications like TrueCaller, you give the application access to your address book. Thus the application uploads all your contact cards and stores your address book into the company’s server.

So all your contacts are shared. All your family contacts are shared. All your friends contacts are shared. All you business contacts are shared. What happens to this data?! This is shared with millions of people around the world without the consent of your contacts (family, friends, business contacts, acquaintances).

Most probably this data will become the biggest centralized contact data storage in the world (always updated). Truecaller might sell premium services to customers who are willing to pay for such data.

So in other words, YOU are a big threat to your data by giving such applications access to your info and data.

Bad Customer Experience from Leading MNO’s in KSA

So I decided to change from STC due to bad service. The reason for that is the lousy customer service by STC, whether through call center, walk-in centers, or online applications (especially while roaming). I have stopped services on STC and they still billed me for these stopped services. So I grabbed my phone and headed down the road to Mobily walk-in center hoping their welcome services & knowledge would be better!

To my amazement, the CC agent had to swap over 10 cards without giving us any reason for the delay. He was consulting with is colleague about the issue and not knowing what to do and why the system was not accepting the cards. We left and decided to come back after dark. On our next visit, the issue of the cards has been solved; however, upon activating the service, the CC agent (another agent) did not know what kind of data packages Mobily had!!!!!! All I could think about was: if this guy worked for me, I would fire him on the spot!

To add to my fury, I have applied for a package through USSD and it has been over 24 hours without any feedback from their system! I am not sure what kind of customer service does any of the two leading operators in KSA give. With such bad quality of service from both MNO’s, I am pretty sure that the poorest & most mismanaged MNO in Africa does not have such bad customer experience! I would have expected a lot more from a multi-billion dollars worth MNO’s.

Dear Mr. Harb, I want my old connection back!

OgeroI had a 1Mbps ADSL connection with a contention rate of 1/8 (hopefully & optimistically) which felt like a 124Kbps rather than 2Mbps. I was ok about this connection since I could connect to the sites I wanted, receive my emails, and get what I needed to do to be done (while I am in Lebanon).

I am not comparing this connection to my UAE one or my Saudi one! There is NO WAY to compare the connections. It would be like comparing a 1970 VW beetle to brand new F50! Don’t get me wrong, I WAS happy with such a connection and for the fees I was paying (monthly fee). That was until Mr. Boutros Harb decided to change my connection so he could look good!

What the MoT did was:

  • He decreased my monthly fee from $8 to $6 per month
  • He increased (I am trying to believe that) my bandwidth from 1Mbps to 2MBPS
  • He increased my data cap from 10 GB to 40 GB

After using the new setup for 4 days, I concluded the following:

  • Well, I don’t believe that decrease in monthly fee is substantial to me or any of the people using the Ogero internet connection.
  • After trying the NEW 2Mbps connection, I WANT MY OLD CONNECTION BACK!
  • I am ok with the 40 GB data cap. It was already expensive paying for 10GB on the old setup.

Just to give some historical background about the issue of internet in Lebanon, one of the most expensive internet fees in the region:

  • The internet bandwidth is already available and just needs a click (actually an email) to expand it through SAT3 connection.
  • In terms of the ADSL & fixed line new installations, it has been a political issue rather than a logistics or technical issue.
  • The demand on ADSL & Fixed line is enormous due to the fact that little number of boxes are being installed per year.

So dear Mr. Boutros Harb, please ask your advisors to put a business & action plan so we could get our connection back! I need to connect to the internet in a smooth way.